Contact
ChainArmor is an email-only service — we don't run a support phone line or a live chat. That keeps our overhead low and our prices honest. For anything below, email is the fastest path.
General support
support@chainarmor.ioQuestions about billing, account issues, feature requests, or anything that isn't covered by the documentation. We respond within one business day during the week and up to two on weekends.
Security disclosures
security@chainarmor.ioIf you've found a vulnerability, please email us directly — do not open a public GitHub issue. We acknowledge within 24 hours and aim to patch and credit reporters within 30 days. Responsible disclosure is appreciated; we do not offer bug bounties at this time but we do publicly thank researchers (with permission) in our changelog.
Sales and enterprise
sales@chainarmor.ioFor custom volume pricing, dedicated infrastructure, SSO integration, SLA contracts, or anything above our published Enterprise tier. Please include your approximate wallet count, chains of interest, and compliance requirements in the first email so we can route you efficiently.
Abuse and takedowns
abuse@chainarmor.ioReport accounts that appear to be harassing, doxxing, or evading sanctions via ChainArmor. Include the account email (if you have it), the wallet addresses involved, and any relevant evidence. We investigate every report and aim to act within three business days.
Press and partnerships
hello@chainarmor.ioInterviews, partnership inquiries, or integration requests with exchanges, custodians, and compliance tooling vendors. Please include a one-paragraph brief and a date you'd like a response by.
Before you email us
Quick questions are often answered by the existing docs. Check whether yours is covered by one of these first:
We read every email from a human. Auto-replies never close a ticket — a real person always follows up, even if it's a short acknowledgement while we investigate.